If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They sell software application programming interfaces (or APIs) for voice and messaging, using their own IP voice network. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Bandwidth is a communications platform as a service company. So I would say these people are either over dramatizing things or they have other issues that contributed to these outages being the straw on the back.BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. BANDWIDTH. 601 ABBOT ROAD EAST LANSING MI 48823 United States Alternative Names.

I have had churn but nothing like what people are painting over the VoIP.ms outage or even this one. Branch of BANDWIDTH.COM CLEC, LLC (Delaware (US)) Controlling Company BANDWIDTH INC. Been doing this a long time and have had multi-day outages, I’ve never seen a huge churn from my customers during that time. Well I do understand that end users are going to flip their minds over outages, the amount of people saying their having mass customer churn of this (the wholesale/resale people) I would have to venture other issues are already happening with them. For the most part they were understanding and let it go. The complaints I had from customers were about intermittent issues and not constant issues. Monday was the only day during the 4-day attack I saw actual issues with my calls from Bandwidth and that was about 10-15% of the incoming calls. Not because you couldn’t port but because you really didn’t have a lot of carrier options and this “be connected in 5 minutes” stuff was highly untrusted when it did exist.īandwith DDoS has resulted (for me) in the last 4 days of noticing almost no issues during the 4 days and only 4 customer complaints. I shudder to think how some people would have handle things like this 15-20 years ago when you couldn’t just port in 24 hours to some place else. So I have to ask, if ATT has an outage (oh and they do) are people going to have to jump to someone else that doesn’t use ATT in their network? At what point is a carrier going to be 100% perfect and avoid any outages? Level 3 had issues (could’ve been a DDoS) and Verizon had issues that I am aware off because calls to/from Verizon where having issues until about 8AM this morning. Oh yeah and while Bandwidth was getting hit yesterday let’s not forget that Telnyx had an outage. I mean it’s not like Level 3 hasn’t caused most the Internet to stop working at times. So while people are complaining about getting off of Bandwidth just remember that when ATT, Level 3, Verizon, et al have an outage that waterfalls down to everyone that depends on them. In a lot of cases there are only a handful of ILECs that have control of the infrastructure so even other major carriers are at their mercy. It costs billions to have the infrastructure to do this. There is a reason that telecom is a natural monopoly in the US. TelnetWW is a CLEC in Michigan which means when you order a circuit from them, depending on where you are in the state, 75% of the time it means ATT is the one installing the circuit and X-connecting it back to Telnet in the CO. They generally do not own the infrastructure, the ruling in the 90’s that made CLECs a thing forces the ILECs to share their network with CLECs. We also have Competitive Carriers (CLECs). That means they directly own the infrastructure of the telecom network. Well in the US we have Incumbent Carriers (ILECs), ATT and Verizon are ILECs.

Bandwidth com clec